Gartner Magic Quadrant for CCaaS 2023

We're excited to announce that our top CCaaS partner, NICE CXone, has once again been named a leader in Gartner's Magic Quadrant for CCaaS for the ninth year in a row!

This independent evaluation looks at nine of the top CCaaS providers, assessing their vision, execution ability, and how well they empower organisations to create connected customer experiences.

Get your copy of the 2023 Gartner Magic Quadrant report and get insights into:

  • Gartner’s evaluation of the CCaaS market
  • The strengths and cautions of recognised vendors
  • Recommendations on making purchase decisions

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 7th August 2023.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE. GARTNER and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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