The latest news, industry updates and insights

February 26th, 2024/ by Route 101

Unveiling CX Trends: Insights from Our Exclusive Event with Zendesk

It’s been almost a month since our latest event, held in partnership with Zendesk at the Porsche Exp...

Customer Experience/ Call Centre Technology/ General/ Events/ Conversational AI
January 11th, 2024/ by Route 101

Your ultimate guide to Zendesk consultancy services

Many organisations choose Zendesk for their contact centres to provide smooth and personalised custo...

Customer Experience/ Call Centre Technology/ General
November 9th, 2023/ by Route 101

Explore event highlights: “CX Unleashed”

CX leaders, innovators, and experts convened at the “CX Unleashed: Shaping Tomorrow’s Experiences” e...

Customer Experience/ Events
September 4th, 2023/ by Route 101

Discover how AI is transforming CX across key industry sectors

The popularity of artificial intelligence (AI) is growing at a relentless pace across a range of ind...

Customer Experience/ Conversational AI
March 29th, 2023/ by Route 101

FCA Consumer Duty: How CX Technology Can Help Financial Services Firms

The Financial Conduct Authority (FCA) will introduce a new regulatory framework called the Consumer ...

Customer Experience
January 12th, 2023/ by Route 101

FCA Consumer Duty – What Does It Mean for Your Customer Service?

The Financial Conduct Authority’s Consumer Duty marks a turning point for retail financial services....

CCaaS/ Customer Experience
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July 5th, 2022/ by Route 101

Six Areas Critical to Customer Experience and Business Performance.

The Institute of Customer Experience’s latest research highlights areas for organisations to develop...

Customer Experience/ Industry News/ General
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June 1st, 2022/ by Route 101

Top 5 Trends for CX Leaders in 2022

The world of customer service has evolved – and organisations now find themselves challenged to meet...

Customer Experience/ General
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January 19th, 2022/ by Route 101

High Performers Driving Growth Through Service 2022

Customer service is a powerful engine for growth, but not everyone has got it right. How can busines...

Omnichannel/ Customer Experience/ Call Centre Technology/ General
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January 19th, 2022/ by Route 101

Customer Service: Your Not-So-Secret Weapon To Drive Business Growth in 2022

As a key differentiator between companies, a top consideration for customers, and a profit-generatin...

Omnichannel/ Customer Experience/ Call Centre Technology/ General
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